its.gtcc.eduFaculty/Staff Tech Support

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Future Student Current Student Employer Faculty/Staff Member Search Search Skip To Footer Help Center Student Tech Support Navigate Printing at GTCC Campus Information Hours of Operation Working Remotely for Faculty and Staff MyGTCC Cybersecurity Incident Creating a GTCC Account Home Help Center TimeClock Plus is now Single Sign-On capable! See Important Links below. Bookmark this page! Need service? Submit a Ticket http://servicedesk.gtcc.edu Call ITS Staff ( 336) 334-4822, ext. 44444 Email ITS Staff servicedesk@gtcc.edu Resources Scroll down for answers to the most commonly asked tech questions, as well as FAQs on Titan Email, Self-Service, and MyGTCC. Options for online tech support and important links (some links require you to sign in to the portal): Important Links All Faculty Create an IT ServiceDesk Ticket Faculty In Training ITS Forms Book Adoptions Eduroam Self-Service TitanNet Tutoring (Canvas) TimeClock Plus for Employees (Bookmark this link!) Faculty/Staff Services (Portal) TimeClock Plus for Managers (Bookmark this link!) Canvas Employment at GTCC Request an Embedded Tutor Employee Directory MyGTCC (Portal) Navigate Email Encryption Instructions Org Charts Most Commonly Asked Tech Questions What is my ID number? Please note that you must either show a photo ID or share your GTCC ID number for your account to be found. If you do not have your ID number, you may find it by logging into Self-Service . Under the User Options then User Profile. Your ID number is a seven-digit number that begins with either 0 or 1. It is not your social security number. What is my username? Your username is the first part of your email address, so if you use jssmith @gtcc.edu, your username will be jssmith . What is my password? Please visit Creating a GTCC Account for information. How do I request equipment from ITS? Submit a service request by email at ITSHelpDesk@GTCC.edu and tell us the type of device you are looking to check out from us, and we will notify you of the availability of such devices. How can I change my User ID? User ID changes are ONLY done in-between semesters. You MUST provide an alternate email address if you wish to be informed when the User ID change has occurred. Current GTCC email account WILL be deleted and CANNOT be recovered once new User ID is created. Please download and fill out the Student ID Change Form . How do I connect to WiFi on campus? There are two networks for students to choose from: eduroam ( edu cation roam ing) is a secure worldwide federated network access service developed for the international research and education community. It allows GTCC faculty, staff, and students to use their GTCC user name and password to access wireless network services when visiting participating institutions. In addition, it enables GTCC to serve as a hotspot for eduroam members visiting our campus. Ready to try eduroam? Install it Here For more information: Eduroam User Agreement TitanNet is the GTCC student/public wireless network. Previously, a login was not required. For better security, Faculty, Staff and Students will now log on using their GTCC username/password. Non-GTCC guests will sign on with their private email address or SMS message. This login is similar to what you see when using wireless at the hospital, hotel or some restaurants. See our list of TitanNet FAQs for more information. What if I’ve never set up my password? If you’re new and have not activated your account yet, please do so at Creating a GTCC Account . What is LearnerWeb? LearnerWeb is an online learning support system designed to meet employees’ learning and training needs. LearnerWeb includes annual mandatory learning modules, ITS cybersecurity training and and other career development courses. Click to access LearnerWeb . Why does my computer say my account is locked out? GTCC accounts lock out for various reasons, but the most common one is too many failed login attempts. GTCC Faculty and Staff get 3 attempts to log in before the account is locked, and Students get 10 attempts. (The account that gets locked out is the one associated with the username entered during login. If someone else mistakenly enters your username and tries to log in too many times, your account gets locked out in order to protect your information. This usually happens when someone forgets to type in the number at the end of their username or types in the wrong number.) The Creating a GTCC Account page provides the ability to unlock your account yourself if you have set up your security questions. If this does not resolve your issue, you can call the Service Desk at (336) 334-4822, ext. 444448. Why can’t I log into Colleague? There are several possible reasons for why you aren’t able to log into Colleague: The first and most common is your password may have expired. Colleague is now single-signon, so you may have to update your college password. The next most common reason is that your account may have expired. This is not the same as your password expiring. If your account has expired, your supervisor will need to submit a service desk request to have your account reinstated before you will be able to log in. Why is this particular Colleague screen not working correctly? These are issues that need to be handled by an ITS Administrator. Please enter a ticket by emailing ITSHelpDesk@GTCC.edu . I’m getting an error message about Java; what do I do? Some websites, tools and/or plugins require Java (and its plugins) to work. To check your version or download updated version of Java, visit: https://www.java.com/en/download/ Note: Java doesn’t work on Google Chrome and doesn’t work on some mobile devices. If you need to access something that uses Java, please access from a desktop or laptop computer using Mozilla Firefox, Internet Explorer, or Apple Safari. How do I sign up for e2Campus? Instructions for signing up for e2Campus can be found here. Titan Live Email FAQ How do I activate my Titan Live account? Every student, faculty member, and staff member at GTCC is assigned a Titan Live ID that is used for multiple services such as email and Moodle. The same credentials are used to access multiple resources at the college. However, before you can start using your Titan Live ID you must register and activate your account. Registering your account...